Trainz download station helper not working

TRAINZ DOWNLOAD STATION HELPER NOT WORKING UPDATE

Since that time I had received my boxed copy of 2009 and neither it nor 2006 CM or CM2 works now. I had a major computer problem and had to reload everything back on. I started out with the downloadable 2009 WBE addition and it worked great. I have had the same issues since right after Christmas 2008. I have a lot invested in the program I own 2004, 2006, 2009, Trains Classic, plus several download tickets and Rail Driver. If you contact Auran support help desk it takes a day and then they get all bent out of shape on you when they think you are not doing what they suggested. I have deleted and reinstalled, checked the passwords and usernames also let the download run all night and still no content. Still the download station is not working. TODAY 1/11/09 INSTALLED TRAINZ CLASSICS with the hope that the download station would work I had a 105 days left on my FCT and now have 95 days.

Since I put on 2009 I can't download in 2006 either. You can walk away and come back in a hour and it is still trying to download but nothing is happening. There is a little active icon that acts like it is showing it is downloading but not. I can see my selection in the Download Helper Action Panel but still nothing goes. I also tried to drag it in the DLH and select start still nothing. I select my choice right click on it select download it then places it in the DLH. I think that Auran should be more responsible if you sell a product you should make it work and have some reliable support. I have not got the download station to work and with the download of 20 will not download what is going on I have tried everything. Rechecked all settings turned off the firewall and reset the password 3 times, tryed so many threads and spent another day trying to get just 1 download no luck

TRAINZ DOWNLOAD STATION HELPER NOT WORKING UPDATE

2/28/09 update still not working and no answers from Auran I went so far as to buy a hard copy of the game and activated a new ticket talked to

Trainz download station helper not working